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WM_PRJ_M12_UGD_001 - 002
18th September 2003
confidential ©
Page :
30 / 38
This document is the sole and exclusive property of WAVECOM. Not to be distributed or divulged
without prior written agreement.
Ce document est la propriété exclusive de WAVECOM. Il ne peut être communiqué ou divulgué à
des tiers sans son autorisation préalable.
6 Troubleshooting
This section of the document describes possible problems encountered when
using the Fastrack modem and their solutions.
To review other troubleshooting information, refer the ‘FAQs’ (Frequently
Asked Questions) page at www.wavecom.com
or use the following link:
http://www.wavecom.com/support/faqs.php
6.1 No connection with the modem through the serial link
If the Fastrack modem does not answer through the serial link, refer to the
table below for possible causes and solutions.
Table 13:
Solutions for no connection with modem through serial link
If the modem
returns…
Then ask Action
Is the modem powered
correctly?
Provide a power supply in the
range of 5 V (5.5V for GPRS Class
10) to 32 V.
Does the serial cable
follow correctly pin
assignment shown in
paragraph 1.2.1.3.
Connect the cable by following pin
assignment given in paragraph
1.2.1.3.
Is the communication
program properly
configured?
Ensure the setting of the
communication program is fit to
setting of modem.
Modem factory setting is:
Data bits = 8
Parity = none
Stop bits = 1
Baud = 115.200 kbps.
Flow control = Hardware
Nothing
Is there another program
interfering with the
communication program
(i.e. Conflict on
communication port
access)
Close the application
(e.g. mouse or printer driver).
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